{"id":234812,"date":"2024-07-24T10:40:33","date_gmt":"2024-07-24T10:40:33","guid":{"rendered":"https:\/\/www.emtrion.de\/contact-us\/support\/"},"modified":"2024-10-24T10:33:00","modified_gmt":"2024-10-24T10:33:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.emtrion.de\/en\/contact-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.emtrion.de\/wp-content\/uploads\/2024\/07\/contact_bg.png&#8221; custom_padding=&#8221;50px||50px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;1170px&#8221; max_width_tablet=&#8221;90%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1500ms&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;IBM Plex Sans|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;75px&#8221; header_letter_spacing=&#8221;-1.5px&#8221; header_line_height=&#8221;1.1em&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_letter_spacing_tablet=&#8221;-1px&#8221; header_letter_spacing_phone=&#8221;0px&#8221; header_letter_spacing_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.2em&#8221; header_line_height_phone=&#8221;1.3em&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"ce_headline\">After Sales Support<\/h1>\n<p>[\/et_pb_text][lwp_divi_breadcrumbs _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;1170px&#8221; max_width_tablet=&#8221;90%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;529.8px&#8221; custom_margin=&#8221;-90px|auto||auto||&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;80px|30px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed|700|||||||&#8221; text_text_color=&#8221;#848e9f&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.8em&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We may write our company name in small letters &#8211; but we write support in capital letters. We make sure that you always find the right solution quickly for all your questions.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed||||||||&#8221; text_text_color=&#8221;#848e9f&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;25px||0px||false|false&#8221; custom_margin_tablet=&#8221;-18px||||false|false&#8221; custom_margin_phone=&#8221;-18px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;40px|0px|0px|0px|false|true&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Use the<span>\u00a0<\/span><strong>contact form<\/strong><span>\u00a0<\/span>below or send us an<span>\u00a0<\/span><strong>e-mail<\/strong><br \/>to<span>\u00a0<\/span><a href=\"mailto:support@emtrion.de\">support@emtrion.de<\/a><span>\u00a0<\/span>with your detailed request.<br \/>Of course, you can also just<span>\u00a0<\/span><strong>call us<\/strong>: +49 (0)7244 626 94-0<\/p>\n<p>If possible, please have the following information ready for your Support request:<\/p>\n<ul>\n<li>What is your hardware setup?<\/li>\n<li>What is your software setup (OS kernel version, driver version, etc)?<\/li>\n<li>What is the expected and observed behavior?<\/li>\n<li>How could we reproduce the problem you are having?<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f8f8f8&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(248,248,248,0.95) 0%|rgba(248,248,248,0.95) 99%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/www.emtrion.de\/wp-content\/uploads\/2024\/07\/1.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;100%&#8221; custom_padding=&#8221;30px|0px|30px|10%|true|false&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.15)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;IBM Plex Sans|600|||||||&#8221; header_4_text_color=&#8221;#606060&#8243; header_4_font_size=&#8221;25px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span>Do you have any questions?<\/span><\/h4>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;(0)7244 626 94-0&#8243; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; icon_color=&#8221;#606060&#8243; image_icon_background_color=&#8221;RGBA(255,255,255,0)&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;23px&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;IBM Plex Sans|600|||||||&#8221; header_text_color=&#8221;#606060&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;mail@emtrion.de&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf0e0;||fa||900&#8243; icon_color=&#8221;#606060&#8243; image_icon_background_color=&#8221;RGBA(255,255,255,0)&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;23px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;IBM Plex Sans|600|||||||&#8221; header_text_color=&#8221;#606060&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_image src=&#8221;https:\/\/www.emtrion.de\/wp-content\/uploads\/2024\/07\/kachel_support-9e7c84c3.jpg&#8221; 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